Question 1

What do you actually monitor?

Accepted Answer

We monitor SQL server activities 24/7, which includes; failed logins, errors in the error log, long running queries, blocking, deadlocks, disk space, and all other aspects of SQL server activities.

Question 2

How do you perform the monitoring?

Accepted Answer

We perform the monitoring via TSQL only.

Question 3

Do you install any software on the client’s server?

Accepted Answer

No, the monitoring is purely via TSQL only

Question 4

What access do you need?

Accepted Answer

We only need access to SQL port  - via VPN software or firewall to firewall access.

Question 5

What does SQLCare needs to do to start the monitoring?

Accepted Answer

To monitor a new client, we setup a new VW for each client, which has the VPN access software to connect  to the client.  Once we connect and have access to sql, we can start the monitoring via a secure connection.

Question 6

Can I have customized alert for a specific SQL scenario ?

Accepted Answer

Of course, we can setup any customized alert (via email, text)  to accommodate the client’s needs.

Question 7

Can I have customized report sent on a scheduled basis ?

Accepted Answer

Of course, we can setup and email any customized report.

Question 8

Can I hire SQLCare temporary while my DBA is on vacation?

Accepted Answer

Yes you can, we can perform all your DBA needs as long as you need us,

Question 9

Can I hire SQLCare for consulting only

Accepted Answer

Yes – we offer hourly consulting services.