Service Packages

All packages include:

• 24x7 monitoring and support over a secure access connection.
• Specific numbers of hours of support per month - these hours are flexible and you can choose how to utilize them (fix urgent issues, basic telephone support, "hands-on" maintenance, training, etc.)
• Discounted hourly rates for consulting. If you don't have a full time DBA or require support, call us anytime - we are here 24x7x365.

Monitoring includes:

• Rapid responses and reactions by our team of Microsoft Certified DBAs to monitored parameters that exceed your company's customized thresholds, resolving those issues - all to reduce or eliminate any down-time.
• Collection and analysis of data by our Certified DBAs regarding database availability and performance for your MS SQL databases.
• Threshold comparisons of data collected for your MS SQL Server database(s).
• Collection and scanning of server and system log files.

	Services		Bronze	Silver	Gold	Platinum
Remote Monitoring Infrastructure:
		Setup and installation	x	x	x	x
		24x7 Alerts activation	x	x	x	x
SQL Server Assessment:
		Security assessment		x	x	x
		Architectural assessment		x	x	x
		Accessibility assessment		x	x	x
		Recovery assessment		x	x	x
		Tuning/optimization assessment		x	x	x
Database Maintenance:
		Monthly consulting support hours	0	2	3	4
		Microsoft SQL Server Cluster			x	x
		Replication / Log Shipping			x	x
Database Implementation:
		Implementation support		x	x	x
		Modifying/Creating; Indexes tables, views Stored Procedures, user objects		x	x	x
MS SQL Server Monitoring:
		24 hours a day, 7 Days a week	x	x	x	x
MS SQL Support (Unlimited):
		Phone Support	6am-6pm	6am-6pm	6am-6pm	24/7
		Emergency Support Hours 24/7	x	x	x	x
		Emergency Response Time	90 Minutes	60 Minutes	30 Minutes	15 Minutes
MS SQL Server Monitoring Includes:
	ACTIVE
		Transaction Blocking issues	x	x	x	x
		Database Status	x	x	x	x
		Scheduled Job Status	x	x	x	x
	PROACTIVE
		Memory Cache Status		x	x	x
		Disk Space verification		x	x	x
		Error Log File		x	x	x
		Security issues		x	x	x
		Transaction Log Space		x	x	x
	PREVENTIVE
		Database Maintenance Check		x	x	x
		Server Maintenance Check		x	x	x
		Database and Transaction Log Backup		x	x	x
		Database Re-indexing		x	x	x
	REPORTING
		Daily Status Report on each server		x	x	x
		Monthly Status Report		x	x	x